FAQ

Do you have questions about our services or a project?

Here are the questions we hear most often. If you do not find what you need, contact us directly.

FAQ

About Opticable in general

Basic questions about the company, service territory, and what happens after installation.

What area do you serve?

Opticable mainly works in Montreal, Laval, Longueuil, the South Shore, the North Shore, the Laurentians, and across Quebec. For projects outside these areas, contact us.

Is Opticable a licensed company?

Yes. Opticable holds RBQ licence 5864-1648-01, issued by the Regie du batiment du Quebec.

What types of buildings do you work in?

Commercial buildings, multi-tenant properties, offices, retail spaces, hotels, and construction sites. If you are not sure, describe the project and we will tell you honestly whether we can help.

Do you supply the equipment or only the installation?

Both. We can supply and install, or work with equipment you already have. We can also advise on the right equipment when needed.

Do you offer services after installation?

Yes. We provide technical support, management, and maintenance after commissioning for cameras, WiFi, access control, intercom, and network systems. We do not just install them and disappear.

FAQ

Quotes and project planning

What to prepare to get a clear proposal and start a project under the right conditions.

How do I get a quote?

Fill out the contact form or call us during the week. Tell us what type of building you have, which systems you need, and your timeline. We will get back to you quickly with a clear proposal.

How much does an installation cost?

Costs depend on the system, square footage, number of points, and access constraints. Every project is different, so contact us for a quote adapted to your situation.

Do you handle small projects?

Yes. We work on single-system jobs in small spaces as well as full installations in large buildings. Project size is not a reason to say no.

What information do you need to prepare a quote?

The basics are the building type, approximate address, desired systems, number of zones, doors, or points, timeline, and any special constraints. The more detail you provide, the more accurate the proposal will be.

Do you do site visits before quoting?

Yes, for larger projects. A visit lets us confirm pathways, constraints, and the existing infrastructure before we issue the final proposal.

FAQ

About the installation

How field coordination works and what you receive at handoff.

How long does a typical installation take?

It depends on the project. A camera installation in a retail space can be done in one day. A full project in a multi-tenant building can take several days or several weeks. The schedule is set out in the proposal.

Do you work in occupied buildings?

Yes. That is our most common reality. We plan the work to minimize interruptions and adapt to the building schedule.

Do you coordinate with other contractors on site?

Yes. We coordinate with the general contractor, electricians, and other trades so cabling and systems are installed at the right phases.

What is included when a project is delivered?

All systems are tested and working, components are identified, and the basic documentation is handed over. You receive a system that you, or another technician, can understand without rediscovering everything from zero.

FAQ

Specific systems

Answers about integrations, remote access, and the technical choices people ask about most often.

Can cameras, intercom, and access control work together?

Yes. These three systems can belong to the same ecosystem, with one management platform to monitor, control access, and communicate at the entry. That is often the solution we recommend for buildings that want simpler management.

Can we view the cameras remotely?

Yes. The systems we install allow remote viewing from a computer, tablet, or phone.

What is the difference between access control and a simple electric lock?

An electric lock opens or closes a door. An access control system manages who can enter, when they can enter, what identification they use, and it keeps an access history.

Can an intercom be tied into access control?

Yes. A video intercom connected to access control makes it possible to identify a visitor and unlock the door remotely from an indoor station or a mobile device.

What cable category do you recommend for a new project?

Cat 6 or Cat 6A for the large majority of commercial projects. Cat 6A is preferable for longer distances or environments with a high density of equipment.

Do you provide maintenance after installation?

Yes. We remain available for post-commissioning work such as adding points, replacing equipment, reconfiguring systems, and technical support.

What are your technical support hours?

Technical support is available Monday to Friday from 8:00 AM to 5:00 PM and Saturday and Sunday from 10:00 AM to 4:00 PM.

Detailed guides

Need more than a short answer?

Use these reference pages when you need to compare options, frame a budget, or prepare an occupied site.

Contact us

Is your question not listed here?

Contact us by email or form at any time, or by phone Monday to Friday.